Privacy Policy

At Taxi To Manchester Airport, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Taxi To Manchester Airport is a taxi service provider operating in the UK. Our registered address is 3000 Aviator Way, Manchester Business Park, Manchester, M22 5TG.

Contact Details:
Email: info@taxi-to-manchester-airport.co.uk
Phone: +44 (0)161 706 2040

2. What Data We Collect

We collect and process the following personal data:

• Contact Information: Name, email address, phone number
• Journey Details: Pickup and drop-off addresses, journey date and time, flight information (if provided)
• Payment Information: Payment is made to the driver on the day of service; we do not store payment card details
• Technical Data: IP address, browser type, device information, cookies (see our Cookie Policy for details)
• Communication Data: Any correspondence you have with us via email, phone, or contact forms

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract Performance: To provide taxi services and fulfill our contractual obligations to you
• Legitimate Interests: To improve our services, communicate with you, and ensure operational efficiency
• Legal Obligation: To comply with UK tax, accounting, and legal requirements
• Consent: For marketing communications and non-essential cookies (where applicable)

4. How We Use Your Data

We use your personal data to:

• Process and manage your taxi bookings
• Provide you with journey confirmations and updates
• Communicate with you regarding your bookings or inquiries
• Improve our website and services
• Comply with legal and regulatory obligations
• Send you marketing communications (only with your consent)

5. Who We Share Your Data With

We may share your personal data with:

• Drivers: To facilitate your taxi service
• Service Providers: Such as email service providers, website hosting providers, and analytics tools
• Payment Processors: If you choose to pay via online methods (currently not applicable as payment is made to the driver)
• Legal Authorities: Where required by law or to protect our legal rights

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Typically:

• Booking data is retained for up to 7 years for tax and accounting purposes
• Marketing consent data is retained until you withdraw consent
• Website analytics data is anonymized and retained for statistical purposes

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct any inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@taxi-to-manchester-airport.co.uk or call +44 (0)161 706 2040.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information on the cookies we use and how to manage them, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your personal data is processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Complaints

If you have any concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk
Helpline: 0303 123 1113